FAQ

1. Where do you ship from?
We ship from our main warehouse and partner facilities located in your region or country, depending on the product type.

2. Do you offer wholesale or bulk orders?
Yes, we do! Please reach out via [your contact email] for custom quotes and collaboration inquiries.

3. Can I customize the size or material of a chain or buckle?
Absolutely. Many of our items can be customized. Please contact us for details and production time.

4. My order hasn’t arrived yet — what should I do?
Check your tracking number in the shipping confirmation email. If there are any issues, contact us and we’ll assist immediately.

5. What if my item arrives damaged?
Please contact us within 7 days of receipt with photos of the damaged product. We’ll arrange a replacement or refund promptly.